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Title: Customer orientation: key to delivering useful assistive devices
Authors: Arun K Jain, Douglas J Usiak, Joseph P Lane
Published: 1996
Publication: RESNA Conference: Salt Lake City, Utah

We present the RERC-TET's protocols for a customer-oriented approach to designing and marketing new assistive devices. Our methodology places the customers at the apex of product related decisions. The technical and marketing teams work to interpret the customers' requirements, and find the most cost efficient solutions to their needs. We describe our results with these protocols.

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